Privacy Policy — The Blues Hotel Collective

Last updated: 5 January 2026 Organisation: The Blues Hotel Collective Website: https://www.theblueshotel.com.au ABN: 99 082 668 961 Contact: info@theblueshotel.com.au

1. Introduction

The Blues Hotel Collective (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website, podcast platforms, online store, artist submission channels, and any related digital services.

By using our services, you consent to the practices described in this policy.

2. What Personal Information We Collect

2.1 Information you provide directly

We may collect personal information such as:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment and billing details (processed by third‑party gateways; we do not store financial data)
  • Artist submissions (bios, photos, audio files, stories, historical materials)
  • Contact form messages
  • Newsletter sign‑ups
  • Account registration details (if applicable)

2.2 Automatically collected information

We may collect:

  • IP address
  • Browser type and device information
  • Server logs
  • Cookies and tracking data
  • Analytics information (e.g., page views, session duration, referral sources)

2.3 Community and engagement data

This includes:

  • Comments or posts you make on our website
  • Interaction with embedded content (e.g., Spotify, YouTube, podcast players)
  • Participation in surveys, events, or community activities

2.4 Podcast and media analytics

Through third‑party platforms (e.g., Spotify, Apple Podcasts, YouTube), we may receive aggregated analytics such as:

  • Listener location (region-level)
  • Episode performance
  • Engagement metrics

These platforms may collect additional data under their own privacy policies.

3. How We Collect Personal Information

We collect personal information through:

  • Website forms
  • Newsletter sign‑ups
  • Online store transactions
  • Artist submissions
  • Cookies and analytics tools
  • Podcast hosting platforms
  • Email communications
  • Community interactions
  • Third‑party integrations (e.g., embedded media)

We only collect information necessary for our functions and activities.

4. Why We Collect Personal Information

We collect and use your information to:

  • Operate and improve our website, podcast, and digital services
  • Process purchases and deliver products
  • Manage email newsletters and community updates
  • Respond to enquiries and provide support
  • Manage artist submissions and related content
  • Analyse audience engagement and improve programming
  • Maintain security and prevent fraud
  • Comply with legal obligations

We do not sell your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember your preferences
  • Analyse website traffic
  • Support login sessions (if applicable)
  • Enable embedded third‑party content

You may disable cookies in your browser settings, though some features may not function correctly.

6. Disclosure of Personal Information

We may disclose personal information to:

  • Email distribution services
  • Payment processors (e.g., PayPal, Stripe)
  • Podcast hosting and analytics platforms
  • Cloud storage providers
  • Website hosting and security services
  • Third‑party content platforms (e.g., YouTube, Spotify)
  • Legal or regulatory authorities when required by law

We do not disclose personal information to third parties for marketing purposes without your explicit consent.

7. Cross‑Border Disclosure

Some service providers may store or process data outside Australia, including in the United States, Europe, or other jurisdictions.

We take reasonable steps to ensure that overseas recipients comply with the Australian Privacy Principles or equivalent protections.

8. Security of Personal Information

We take reasonable steps to protect your personal information from:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

Security measures include encrypted connections, secure servers, access controls, and trusted third‑party providers.

9. Retention of Personal Information

We retain personal information only as long as necessary for our functions or as required by law.

Examples:

  • Comments: retained indefinitely
  • Account information: retained until deletion
  • Artist submissions: retained for archival, editorial, or historical purposes unless removal is requested
  • Transaction records: retained for legal compliance

10. Access and Correction

You may request:

  • A copy of the personal information we hold about you
  • Correction of inaccurate or outdated information
  • Deletion of your personal information (subject to legal obligations)

Requests can be made via privacy@blueshotelcollective.com.

11. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access your personal information
  • Request corrections
  • Withdraw consent for certain uses
  • Make a privacy complaint

We will respond to all requests within a reasonable timeframe.

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us at:

privacy@blueshotelcollective.com

We will investigate your complaint and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.